OpenSource Consulting specializes in cloud migration, Agile, and DevOps solutions, helping businesses optimize collaboration and IT service management. We provide expert consulting and cutting-edge tools to drive digital transformation and efficiency.
Today, we’ll show you how we do this through the success story of our customer, LG CNS.
Challenge
LG CNS needed an enterprise-wide collaboration system to enhance communication and streamline IT service management. Managing IT service requests efficiently and ensuring seamless collaboration among teams were key challenges. Additionally, they required a scalable solution that could support Agile and DevOps practices while optimizing license management to control IT costs.
Solution
Open Source Consulting successfully implemented Atlassian products into LG CNS's enterprise collaboration system, "WIRE." This included integrating Jira, Confluence, Bitbucket, and Bamboo to establish an agile work environment.
The system automated IT service request management by registering issues directly in Jira, ensuring efficient tracking and collaboration. Furthermore, the development process was enhanced by adopting a DevOps environment, leveraging Atlassian tools for scheduling, code reviews, builds, and deployments.
LG CNS also automated license management using the Flexible User License app from Open Source Consulting, allowing for dynamic user management and cost optimization.
Flexible User License Developed by OpenSource Consulting, the Flexible User License allows organizations to efficiently manage user counts within license groups. By simplifying license management, companies can quickly adapt to user fluctuations and reduce IT costs. The solution offers automatic allocation and removal of licenses based on user activity, eliminating the need for administrators to manually deactivate users. |
๐ Learn more about Flexible User License
How LG CNS got better!
The new system significantly improved IT service request handling, enhancing collaboration between system administrators and teams. The automation of processes reduced manual effort, streamlined workflows, and improved overall efficiency.
With Flexible User License, LG CNS gained real-time visibility into license usage and minimized unnecessary IT expenses. Faster application deployment and improved communication between development and operations teams further strengthened LG CNS's digital transformation efforts.
Open Source Consulting’s expertise in Agile and DevOps consulting contributed to a fundamental shift in work culture, aligning with LG CNS’s long-term digital strategy.
Customer Interview
Sang-gon Son, Head of IT Services Platform at LG CNS, highlighted that the biggest advantage of the Flexible User License is its ability to reduce manual work and provide a dashboard view of license usage at a glance.
He also noted that LG CNS chose Open Source Consulting due to its commitment to growing alongside its customers and its extensive expertise accumulated through working with diverse clients.
Watch full interview to learn more about how LG CNS successfully adopted the Flexible User License!
๐ [LG CNS] Watch Full Customer Interview
OpenSource Consulting specializes in cloud migration, Agile, and DevOps solutions, helping businesses optimize collaboration and IT service management. We provide expert consulting and cutting-edge tools to drive digital transformation and efficiency.
Today, we’ll show you how we do this through the success story of our customer, LG CNS.
Challenge
LG CNS needed an enterprise-wide collaboration system to enhance communication and streamline IT service management. Managing IT service requests efficiently and ensuring seamless collaboration among teams were key challenges. Additionally, they required a scalable solution that could support Agile and DevOps practices while optimizing license management to control IT costs.
Solution
Open Source Consulting successfully implemented Atlassian products into LG CNS's enterprise collaboration system, "WIRE." This included integrating Jira, Confluence, Bitbucket, and Bamboo to establish an agile work environment.
The system automated IT service request management by registering issues directly in Jira, ensuring efficient tracking and collaboration. Furthermore, the development process was enhanced by adopting a DevOps environment, leveraging Atlassian tools for scheduling, code reviews, builds, and deployments.
LG CNS also automated license management using the Flexible User License app from Open Source Consulting, allowing for dynamic user management and cost optimization.
Flexible User License
Developed by OpenSource Consulting, the Flexible User License allows organizations to efficiently manage user counts within license groups. By simplifying license management, companies can quickly adapt to user fluctuations and reduce IT costs. The solution offers automatic allocation and removal of licenses based on user activity, eliminating the need for administrators to manually deactivate users.
๐ Learn more about Flexible User License
How LG CNS got better!
The new system significantly improved IT service request handling, enhancing collaboration between system administrators and teams. The automation of processes reduced manual effort, streamlined workflows, and improved overall efficiency.
With Flexible User License, LG CNS gained real-time visibility into license usage and minimized unnecessary IT expenses. Faster application deployment and improved communication between development and operations teams further strengthened LG CNS's digital transformation efforts.
Open Source Consulting’s expertise in Agile and DevOps consulting contributed to a fundamental shift in work culture, aligning with LG CNS’s long-term digital strategy.
Customer Interview
Sang-gon Son, Head of IT Services Platform at LG CNS, highlighted that the biggest advantage of the Flexible User License is its ability to reduce manual work and provide a dashboard view of license usage at a glance.
He also noted that LG CNS chose Open Source Consulting due to its commitment to growing alongside its customers and its extensive expertise accumulated through working with diverse clients.
Watch full interview to learn more about how LG CNS successfully adopted the Flexible User License!